Refund & Returns Policy
Last Updated: 01-01-2026
At Braga, we want you to love what you buy. If you’re not completely satisfied with your purchase, we’re here to help with a simple and transparent return process.
Braga is owned and operated by BUFNET INFOTECH PRIVATE LIMITED.
🛍️ Eligibility for Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return, the product must be:
-
Unused and unwashed
-
In its original condition
-
In original packaging
-
With all tags, labels, and accessories intact
Return requests submitted after 7 days of delivery will not be accepted.
We reserve the right to reject returns that do not meet the above conditions.
❌ Non-Returnable Items
The following items are not eligible for return:
-
Products purchased during clearance or special sale events
-
Innerwear or hygiene-sensitive products
-
Customized, personalized, or altered products
-
Items showing signs of wear, damage, stains, or misuse not caused during delivery
🔁 Return Process
1️⃣ Initiate a Return
Email us at info@bragaworld.com with:
-
Your Order ID
-
Reason for return
-
Clear product images (if applicable)
2️⃣ Approval & Pickup
Our team will review your request within a reasonable timeframe.
If approved:
-
We will arrange a return pickup, or
-
Provide return shipping instructions.
3️⃣ Inspection
Once we receive the returned product, it will be inspected to ensure it meets our return eligibility criteria before processing a refund.
💸 Refund Policy
If your return is approved:
-
Refunds will be processed within 3–5 business days after successful inspection.
-
Refunds will be credited to your original payment method.
-
For COD orders, refunds will be processed via bank transfer after confirmation of bank details.
🚚 Shipping Charges
As advertised on our website, we offer Free Shipping on all orders.
-
Since no shipping fee is charged to customers at the time of purchase, there are no shipping charges to refund.
-
In cases where expedited shipping or special delivery fees (if introduced in future) are selected by the customer, such additional charges may be non-refundable.
🔄 Exchange Policy
We currently do not offer direct product exchanges.
If you need a different size or product:
-
Please initiate a return for the original item.
-
Place a new order for the desired product separately.
🚚 Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item:
-
Notify us within 48 hours of delivery.
-
Email clear photos and your Order ID to info@bragaworld.com
Upon verification, we will:
-
Arrange a free replacement, or
-
Issue a full refund (as applicable).
Failure to report within 48 hours may result in the request being declined.
⚠️ Important Notes
-
Braga reserves the right to refuse returns that do not meet policy requirements.
-
Refund timelines may vary slightly depending on banking partners or payment gateways.
-
Customers are advised to retain proof of return shipment (if self-shipped).
📞 Need Assistance?
If you have any questions regarding returns or refunds, please contact:
BUFNET INFOTECH PRIVATE LIMITED
Email: info@bragaworld.com
Website: https://bragaworld.com/
Our support team will be happy to assist you.
