At Braga, we want you to love what you buy. If you’re not completely satisfied with your purchase, we’re here to help with an easy return and refund process.
🛍️ Eligibility for Returns
-
You may request a return within 7 days of receiving your order.
-
The product must be:
-
Unused and unwashed
-
In its original condition and packaging
-
With all tags, labels, and accessories intact
-
-
Return requests beyond 7 days will not be accepted.
❌ Non-Returnable Items
We do not accept returns for:
-
Products purchased on clearance or during sale events
-
Innerwear or hygiene-sensitive items
-
Customized or altered products
-
Items showing signs of wear or damage not caused by delivery
🔁 Return Process
-
Initiate Return:
Email us at support@braga.in with your order ID and reason for return. -
Approval & Pickup:
Our team will review the request. If approved, we’ll arrange a return pickup or share return instructions. -
Inspection:
Once we receive the returned product, it will be inspected for eligibility.
💸 Refund Policy
-
If your return is approved, a refund will be issued to your original payment method within 5–7 business days.
-
Shipping charges (if applicable) are non-refundable.
-
For COD orders, refunds will be issued via bank transfer after confirmation.
🔄 Exchange Policy
-
We currently do not offer direct product exchanges.
-
You can return your item and place a new order for a different product or size.
🚚 Damaged or Wrong Products
If you receive a defective, damaged, or incorrect item:
-
Notify us within 48 hours of delivery.
-
Share clear photos of the issue at support@braga.in.
-
We will arrange a free replacement or full refund.
📞 Need Help?
If you have any questions, feel free to reach out to our support team.
Email: info@bufnet.com
Operating Company: BUFNET INFOTECH PRIVATE LIMITED
Website: https://bragaworld.com/
